The Processes You Need to go Fully Paperless
July 13, 2020
Customers stepping up to the service counter at Downtown Automotive, in Nelson, British Columbia, are in for a pleasant surprise. Earlier this year,..
Driving Growth With Consistency in the Auto Repair Shop
July 6, 2020
“The name of this episode is what, consistent processes? We were just talking earlier, saying the only thing consistent about our process is that..
7 Simple Steps to a Successful Repair Shop Meeting
June 30, 2020
If you aren’t meeting with your automotive shop crew regularly, you aren’t doing it right. Frank Scandura, the owner of Frank’s European Service in..
3 Reasons Workflow Management Matters at Your Auto Repair Shop
June 18, 2020
“Workflow is the spine of the automotive industry,” says Fred Gestwicki, owner of Fix-it with Fred, in Canton, Ohio. It doesn’t matter if you have a..
4 Ways to Add Value to Your Digital Vehicle Inspections (DVI)
June 9, 2020
In a world filled with digital shops, digital vehicle inspections (DVI) are essential; but essential doesn’t have to mean boring. Neil Daly, owner..
Turning Knowledge into a Multi-Million Dollar Business
June 1, 2020
Adam Bendzick owner of Pro Service Automotive Repair in Prior Lake, Minnesota, has been in the business long enough to know that sometimes you have..
6 Things to Consider Before Opening Another Location
May 26, 2020
The only thing Mike Button has more of than repair shops is heart. He recently purchased his third location, and while he is working hard to get it..
Letting Pictures Do The Selling For You
May 19, 2020
Some say a picture is worth 1,000 words. For Billy Catching and his team at Aram’s Auto Repair Center in Fresno, California, pictures are worth about..
Customers Buy Trust, Not Parts: Why Your SA Matters
May 7, 2020
Personality, empathy, patience; these are a few of the most important qualities for a service advisor (SA) according to digital shop owners Frank..
Sowing the Seeds of Success at Vehicle Drop Off
May 4, 2020
Vehicle drop off is so much more than a customer simply handing over their keys. Just ask Jamey Whitlock, Doug Brackett, and Matt Fowler. These three..