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The Digital Shop® Blog

Posts about

shop management

3 Ways to Make the Most of Slow Times

October 15, 2020

In early September, Tom Dorsey, host of The Digital Shop® Talk Radio, posted a question on his Facebook page. “How does your shop handle down..

Why The Digital Shop®?

October 1, 2020

“Why do I need a digital shop when my paper and whiteboards work just fine?”  At AutoVitals, we have heard versions of this statement for years as..

Efficiency = More Revenue in 3 Steps

September 11, 2020

When you are running an auto repair shop, every minute counts. Yet, some shops are still losing more than 580 minutes a week to inefficiencies...

7 Simple Steps to a Successful Repair Shop Meeting

June 30, 2020

If you aren’t meeting with your automotive shop crew regularly, you aren’t doing it right.  Frank Scandura, the owner of Frank’s European Service..

3 Reasons Workflow Management Matters at Your Auto Repair Shop

June 18, 2020

“Workflow is the spine of the automotive industry,” says Fred Gestwicki, owner of Fix-it with Fred, in Canton, Ohio. It doesn’t matter if you have..

Turning Knowledge into a Multi-Million Dollar Business

June 1, 2020

Adam Bendzick owner of Pro Service Automotive Repair in Prior Lake, Minnesota, has been in the business long enough to know that sometimes you..

Letting Pictures Do The Selling For You

May 19, 2020

Some say a picture is worth 1,000 words. For Billy Catching and his team at Aram’s Auto Repair Center in Fresno, California, pictures are worth..

Customers Buy Trust, Not Parts: Why Your SA Matters

May 7, 2020

Personality, empathy, patience; these are a few of the most important qualities for a service advisor (SA) according to digital shop owners Frank..

Maintenance Mentality Has Paid Off Big-Time For This Small Shop

April 27, 2020

Aden McDonnell is no stranger to car shops. He grew up in the shop his parents opened and has worked in the industry his entire career. But he..

Two Women Shaping the Auto Repair Industry for Generations to Come

April 22, 2020

It’s no secret; women in the automotive repair industry are outnumbered. But, that hasn’t stopped Kathleen Jarosik or Kim Hickey from success.