Customers stepping up to the service counter at Downtown Automotive, in Nelson, British Columbia, are in for a pleasant surprise. Earlier this..

The value of a good shop meeting 7 easy steps to run a good huddle Inspiring others at The Digital Shop Conference 2020 Using data in meetings to..

How a car loan became a $2 million business The role data plays in success The "Emergency Car Count Button"  With COVID, looking at growth in a..

Decades in the making 6 deal-breakers to think about when considering expansion Embracing the community pays dividends How to use technology to..

The DVI moment of truth  Giving them reasons to buy Relationships pave the way to long-term success Consistent inspections produce better results

Technicians are an essential part of any repair shop, but sometimes it can be challenging to get them to buy-in to changes. Recently, The Digital..

Finding the right Service Advisor Training your staff to hit high marks Shifting of responsibility to your team Measuring success and mitigating..

Vehicle drop off is so much more than a customer simply handing over their keys. Just ask Jamey Whitlock, Doug Brackett, and Matt Fowler. These..

It’s no secret; women in the automotive repair industry are outnumbered. But, that hasn’t stopped Kathleen Jarosik or Kim Hickey from success.  ..