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Want to Successfully Transition to a Digital Shop? Do These 5 Things.

October 12, 2020

If you could triple your ARO in 24 months with the same car count, would you do it? How about increasing your weekly revenue by more than 80% with..

Going Digital: A Tech's Perspective

August 26, 2020

Nick Fabian began his career as an auto technician doing paper inspections, but when he started at Russ’s Wrench, in Clinton, New Jersey, he had..

The Processes You Need to go Fully Paperless

July 13, 2020

Customers stepping up to the service counter at Downtown Automotive, in Nelson, British Columbia, are in for a pleasant surprise. Earlier this..

7 Simple Steps to a Successful Repair Shop Meeting

June 30, 2020

If you aren’t meeting with your automotive shop crew regularly, you aren’t doing it right.  Frank Scandura, the owner of Frank’s European Service..

4 Ways to Add Value to Your Digital Vehicle Inspections (DVI)

June 9, 2020

In a world filled with digital shops, digital vehicle inspections (DVI) are essential; but essential doesn’t have to mean boring. Neil Daly,..

Turning Knowledge into a Multi-Million Dollar Business

June 1, 2020

Adam Bendzick owner of Pro Service Automotive Repair in Prior Lake, Minnesota, has been in the business long enough to know that sometimes you..

6 Things to Consider Before Opening Another Location

May 26, 2020

The only thing Mike Button has more of than repair shops is heart. He recently purchased his third location, and while he is working hard to get..

Letting Pictures Do The Selling For You

May 19, 2020

Some say a picture is worth 1,000 words. For Billy Catching and his team at Aram’s Auto Repair Center in Fresno, California, pictures are worth..

Customers Buy Trust, Not Parts: Why Your SA Matters

May 7, 2020

Personality, empathy, patience; these are a few of the most important qualities for a service advisor (SA) according to digital shop owners Frank..

Sowing the Seeds of Success at Vehicle Drop Off

May 4, 2020

Vehicle drop off is so much more than a customer simply handing over their keys. Just ask Jamey Whitlock, Doug Brackett, and Matt Fowler. These..