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Process Change
Episode 130 - AutoVitals & Tekmetric Partner for High Shop Productivity
August 11, 2021
Last week on Digital Shop Talk Radio, Bill and Uwe welcomed guests Sunil Patel, president and CEO of Tekmetric, Brian DeRoss, a senior technical..
Workflow Management Made Simple
July 7, 2021
Greg Masewic, a Meineke multi-shop owner, and our Digital Shop® Talk Radio hosts, Bill and Uwe, spent some time discussing process changes and..
Babcock Auto Care: Pt. 2
March 25, 2021
This is part two in a series about Babcock Auto Care. Find part one here. Babcock Auto Care spent six weeks focusing on its inspection process,..
A Case Worth Studying: Babcock Auto Care
March 18, 2021
Babcock Auto Care deserves a mic drop. Just ask Mike Bennett, ATI Coach, who shared a case study about the Rochester, Minnesota shop in a recent..
Tire Shop Trailblazer: How Going Digital Made All the Difference
March 8, 2021
Tom Braun, owner of a Tuffy Tire and Auto Service location in Clinton Township, Michigan, spent years being told no when he brought up going..
Processes: The Key to Success (Even When Your Entire Shop Has COVID)
February 4, 2021
Disaster struck Levon Arnold’s shop Long Arm Mechanics, in Garden City, Idaho, late last year when all three of his technicians and his entire..
Host Turned Guest: Tom Dorsey Joins Jay Goninen on Beyond the Wrench
September 30, 2020
Tom Dorsey, host of The Digital Shop Talk Radio, was a guest on this week’s Beyond the Wrench with Jay Goninen. The topic of discussion was an..
The Processes You Need to go Fully Paperless
July 13, 2020
Customers stepping up to the service counter at Downtown Automotive, in Nelson, British Columbia, are in for a pleasant surprise. Earlier this..
Turning Knowledge into a Multi-Million Dollar Business
June 1, 2020
Adam Bendzick owner of Pro Service Automotive Repair in Prior Lake, Minnesota, has been in the business long enough to know that sometimes you..
Letting Pictures Do The Selling For You
May 19, 2020
Some say a picture is worth 1,000 words. For Billy Catching and his team at Aram’s Auto Repair Center in Fresno, California, pictures are worth..