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Process Change
Host Turned Guest: Tom Dorsey Joins Jay Goninen on Beyond the Wrench
September 30, 2020
Tom Dorsey, host of The Digital Shop Talk Radio, was a guest on this week’s Beyond the Wrench with Jay Goninen. The topic of discussion was an..
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The Processes You Need to go Fully Paperless
July 13, 2020
Customers stepping up to the service counter at Downtown Automotive, in Nelson, British Columbia, are in for a pleasant surprise. Earlier this..
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Turning Knowledge into a Multi-Million Dollar Business
June 1, 2020
Adam Bendzick owner of Pro Service Automotive Repair in Prior Lake, Minnesota, has been in the business long enough to know that sometimes you..
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Letting Pictures Do The Selling For You
May 19, 2020
Some say a picture is worth 1,000 words. For Billy Catching and his team at Aram’s Auto Repair Center in Fresno, California, pictures are worth..
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Two Women Shaping the Auto Repair Industry for Generations to Come
April 22, 2020
It’s no secret; women in the automotive repair industry are outnumbered. But, that hasn’t stopped Kathleen Jarosik or Kim Hickey from success.
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