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COVID Changes Reap Rewards

October 29, 2020

During normal times, the numbers Russ Crosby is producing at his auto repair shop, Russ’s Wrench in Clinton, New Jersey, would be impressive. In..

Host Turned Guest: Tom Dorsey Joins Jay Goninen on Beyond the Wrench

September 30, 2020

Tom Dorsey, host of The Digital Shop Talk Radio, was a guest on this week’s Beyond the Wrench with Jay Goninen. The topic of discussion was an..

Efficiency = More Revenue in 3 Steps

September 11, 2020

When you are running an auto repair shop, every minute counts. Yet, some shops are still losing more than 580 minutes a week to inefficiencies...

Driving Growth With Consistency in the Auto Repair Shop

July 6, 2020

“The name of this episode is what, consistent processes? We were just talking earlier, saying the only thing consistent about our process is that..

7 Simple Steps to a Successful Repair Shop Meeting

June 30, 2020

If you aren’t meeting with your automotive shop crew regularly, you aren’t doing it right.  Frank Scandura, the owner of Frank’s European Service..

3 Reasons Workflow Management Matters at Your Auto Repair Shop

June 18, 2020

“Workflow is the spine of the automotive industry,” says Fred Gestwicki, owner of Fix-it with Fred, in Canton, Ohio. It doesn’t matter if you have..

Sowing the Seeds of Success at Vehicle Drop Off

May 4, 2020

Vehicle drop off is so much more than a customer simply handing over their keys. Just ask Jamey Whitlock, Doug Brackett, and Matt Fowler. These..