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The Digital Shop® Blog

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DVI

The Processes You Need to go Fully Paperless

July 13, 2020

Customers stepping up to the service counter at Downtown Automotive, in Nelson, British Columbia, are in for a pleasant surprise. Earlier this..

Three Reasons Workflow Management Matters at Your Auto Repair Shop

June 18, 2020

Taking the time to prioritize workflow Leadership techniques for staff buy-in 3 reasons workflow takes precedence in the shop ..

Turning Knowledge into a Multi-Million Dollar Business

June 1, 2020

How a car loan became a $2 million business The role data plays in success The "Emergency Car Count Button"  With COVID, looking at growth in a..

6 Things to Consider Before Opening Another Location

May 26, 2020

Decades in the making 6 deal-breakers to think about when considering expansion Embracing the community pays dividends How to use technology to..

Letting Pictures Do The Selling For You

May 19, 2020

The DVI moment of truth  Giving them reasons to buy Relationships pave the way to long-term success Consistent inspections produce better results

Creating Repair Technician Buy-in Using Data

May 12, 2020

Technicians are an essential part of any repair shop, but sometimes it can be challenging to get them to buy-in to changes. Recently, The Digital..

Customers Buy Trust, Not Parts: Why Your SA Matters

May 7, 2020

Finding the right Service Advisor Training your staff to hit high marks Shifting of responsibility to your team Measuring success and mitigating..

Sowing the Seeds of Success at Vehicle Drop Off

May 4, 2020

Vehicle drop off is so much more than a customer simply handing over their keys. Just ask Jamey Whitlock, Doug Brackett, and Matt Fowler. These..

Maintenance Mentality Has Paid Off Big-Time For This Small Shop

April 27, 2020

The family business Listening and learning Reports that will "Blow your mind" Why the customers like it, and why their reviews..