The Digital Shop® Blog
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service advisor
Do you Need a Production Manager or Shop Foreman at your Shop?
May 27, 2021
It’s no secret; automotive repair shops have changed in the last decade. Shops that used to be filled with only techs and service advisors are now..
Your 'Next Great Opportunity': AutoVitals Campaign Manager
December 21, 2020
“We’re always looking for the next great opportunity, and it’s been sitting in our lap for a long time.” Russ Crosby, the owner of Russ’s Wrench in..
Techs Writing Estimates? Not at These Shops
December 4, 2020
Should your techs be writing estimates? That was the topic of discussion on a recent episode of The Digital Shop® Talk Radio. Neil Daly from ..
2 Tools Mike Button Needs To Run His 3 Auto Repair Shops
December 1, 2020
Technology has made an enormous difference for auto repair shop owner Mike Button. Not only has his new POS system allowed him to transition from one..
COVID Changes Reap Rewards
October 29, 2020
During normal times, the numbers Russ Crosby is producing at his auto repair shop, Russ’s Wrench in Clinton, New Jersey, would be impressive. In the..
Host Turned Guest: Tom Dorsey Joins Jay Goninen on Beyond the Wrench
September 30, 2020
Tom Dorsey, host of The Digital Shop Talk Radio, was a guest on this week’s Beyond the Wrench with Jay Goninen. The topic of discussion was an..
Efficiency = More Revenue in 3 Steps
September 11, 2020
When you are running an auto repair shop, every minute counts. Yet, some shops are still losing more than 580 minutes a week to inefficiencies. The..
Driving Growth With Consistency in the Auto Repair Shop
July 6, 2020
“The name of this episode is what, consistent processes? We were just talking earlier, saying the only thing consistent about our process is that..
7 Simple Steps to a Successful Repair Shop Meeting
June 30, 2020
If you aren’t meeting with your automotive shop crew regularly, you aren’t doing it right. Frank Scandura, the owner of Frank’s European Service in..
3 Reasons Workflow Management Matters at Your Auto Repair Shop
June 18, 2020
“Workflow is the spine of the automotive industry,” says Fred Gestwicki, owner of Fix-it with Fred, in Canton, Ohio. It doesn’t matter if you have a..