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The Digital Shop® Blog

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DVI

The Processes You Need to go Fully Paperless

July 13, 2020

Customers stepping up to the service counter at Downtown Automotive, in Nelson, British Columbia, are in for a pleasant surprise. Earlier this..

3 Reasons Workflow Management Matters at Your Auto Repair Shop

June 18, 2020

“Workflow is the spine of the automotive industry,” says Fred Gestwicki, owner of Fix-it with Fred, in Canton, Ohio. It doesn’t matter if you have..

4 Ways to Add Value to Your Digital Vehicle Inspections (DVI)

June 9, 2020

In a world filled with digital shops, digital vehicle inspections (DVI) are essential; but essential doesn’t have to mean boring. Neil Daly,..

Turning Knowledge into a Multi-Million Dollar Business

June 1, 2020

Adam Bendzick owner of Pro Service Automotive Repair in Prior Lake, Minnesota, has been in the business long enough to know that sometimes you..

6 Things to Consider Before Opening Another Location

May 26, 2020

The only thing Mike Button has more of than repair shops is heart. He recently purchased his third location, and while he is working hard to get..

Letting Pictures Do The Selling For You

May 19, 2020

Some say a picture is worth 1,000 words. For Billy Catching and his team at Aram’s Auto Repair Center in Fresno, California, pictures are worth..

Customers Buy Trust, Not Parts: Why Your SA Matters

May 7, 2020

Personality, empathy, patience; these are a few of the most important qualities for a service advisor (SA) according to digital shop owners Frank..

Sowing the Seeds of Success at Vehicle Drop Off

May 4, 2020

Vehicle drop off is so much more than a customer simply handing over their keys. Just ask Jamey Whitlock, Doug Brackett, and Matt Fowler. These..

Maintenance Mentality Has Paid Off Big-Time For This Small Shop

April 27, 2020

Aden McDonnell is no stranger to car shops. He grew up in the shop his parents opened and has worked in the industry his entire career. But he..