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The Digital Shop® Blog

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Staff Buy-In (2)

Letting Pictures Do The Selling For You

May 19, 2020

Some say a picture is worth 1,000 words. For Billy Catching and his team at Aram’s Auto Repair Center in Fresno, California, pictures are worth..

Customers Buy Trust, Not Parts: Why Your SA Matters

May 7, 2020

Personality, empathy, patience; these are a few of the most important qualities for a service advisor (SA) according to digital shop owners Frank..

Sowing the Seeds of Success at Vehicle Drop Off

May 4, 2020

Vehicle drop off is so much more than a customer simply handing over their keys. Just ask Jamey Whitlock, Doug Brackett, and Matt Fowler. These..

Two Women Shaping the Auto Repair Industry for Generations to Come

April 22, 2020

It’s no secret; women in the automotive repair industry are outnumbered. But, that hasn’t stopped Kathleen Jarosik or Kim Hickey from success.