The Digital Shop® Blog
Silver Lake Auto & Tire Centers Honored with ATI's Humanitarian Award for Community Impact
May 13, 2025
We are thrilled to share that Silver Lake Auto & Tire Centers has been named the recipient of ATI’s 2024 Humanitarian Award, a recognition that goes..
Turn Reviews into Revenue: Why Responding to Google Reviews is a Game-Changer
May 7, 2025
Before choosing an auto repair shop, customers search online and compare. For most, this means checking Google reviews, but it’s not just about the..
Beyond the First Visit: How to Keep Customers Coming Back to Your Auto Shop
April 23, 2025
Acquiring new customers is important - but retaining them is what drives real growth. The first time a customer visits your shop, it’s your chance to..
The Blueprint for Growth: Business Management Best Practices from the Front Lines
April 16, 2025
In Episode 193 of Digital Shop Talk Radio, Bob Conant, owner of Bob Kaiser’s Repair in Hilton, New York, and Jimmy Lea of the Institute for..
5 Essential Strategies to Improve Service Bay Communication and Workflow
April 10, 2025
Whether it's miscommunication between advisors and techs or unclear workflow expectations, a lack of clear communication and coordination can derail..
Key Performance Indicators to Transform Your Shop Operations
April 2, 2025
In Episode 192 of Digital Talk Shop Radio, industry professionals Roy Foster of Roy Foster’s Automotive and Jaron Kleber of Repair Shop of Tomorrow..
The Future of Vehicle Safety: Why Auto Shops Must Go Digital for More Accurate Safety Checks
March 19, 2025
Vehicle safety inspections are critical to ensuring roadworthiness and protecting drivers, passengers, and pedestrians. However, traditional..
What is ARO? A Complete Guide to Increasing Your Auto Repair Shop's Profits
February 26, 2025
You've likely heard the term ARO, or Average Repair Order, often, but what exactly does it mean? In this blog, you'll learn what ARO is, how to..
What Automotive Technicians Are Looking for in 2025
February 20, 2025
In the latest episode of The Digital Shop Talk Radio, AutoVitals welcomed Jay Goninen, co-founder of WrenchWay, to share the findings of the 2025..
7 Website Metrics to Track for Auto Shops
February 12, 2025
As an auto repair shop owner, your website is one of the most powerful tools you have for attracting and retaining customers. But simply having a ..