At AutoVitals, we’re proud to support independent shops that are committed to delivering world-class service and fostering lasting customer relationships. It’s an honor to congratulate our client, I-70 Auto Service, and owner Shane Edwards, for being named the 2025 Gold Best Auto Service Center in Kansas City, MO, for the third year in a row. Shane shared his gratitude, stating, “This is the third time we have won this award, and we are so amazed at the public trust in us. We are blessed and grateful.”

• A Win Built on Trust and Community Support
• What Sets I-70 Auto Service Apart
• A Culture That Starts with the Right Team
• Training, Technology, and the Drive to Improve
• Giving Back Locally
• Advice for Other Shop Owners
  
• Backed by Tools That Power Success

A Win Built on Trust and Community Support

Trust isn’t built overnight. It comes from years of consistently doing the right thing for customers. For the team at I-70 Auto Service, every interaction with a customer is an opportunity to earn or reinforce that trust. Owner Shane Edwards shares what the award means to him: 

“This award means so much to me as the owner. We strive to build trust with our clients and serve them as best we can, and this shows me that we are doing it right.”

Auto repair is an industry where reputation matters. Mistakes can happen in any shop, but how a shop responds makes all the difference. I-70 Auto Service is clear about their approach:

“I think we were chosen by the community because we are honest and trustworthy, most of all. We are not perfect, and we do make mistakes, but we will always stand behind our mistakes and make things right.”

That level of transparency and accountability aligns deeply with AutoVitals' own values and technology, which aim to give shops the tools to communicate clearly and consistently with customers at every step.

What Sets I-70 Auto Service Apart

A quick glance at any of I-70’s reviews reveals what customers care about most: honesty, clear communication, and feeling respected. I-70 Auto Service has built its shop culture around exactly that. Shane explains the values that guide the shop’s day-to-day operations and team mindset: 

“We have a core values statement that we try to live by here. Every team member treats this business as their own. We take pride in our work and understand that our individual actions shape the reputation of our company.”

Many shops struggle with consistency, especially when the team grows. At I-70 Auto Service, the team shares a collective mindset that keeps quality and care at the forefront. 

“We have a passion for doing good—not only for our clients but also for those in need. Giving back and making a positive impact is part of who we are.”

This service-first philosophy is evident in how they communicate with customers. 

A Culture That Starts with the Right Team

Hiring is one of the most important decisions a shop owner can make. At I-70 Auto Service, it’s not just about finding someone with the right skillset - it’s about finding the right person to join our team. Shane’s personal philosophy on building a team is to find technicians who align with the shop’s values: 

“Maintaining a high standard of service is about having the right team in place and making sure that we fit each other's culture and beliefs before we hire.”

“I hire based on personality and not necessarily experience. I hire based on the person and their moral compass.”

This culture-first hiring approach ensures that everyone, from the front desk to the back of the shop, shares the same commitment to doing right by the customer. At AutoVitals, we see this as a key trait of top-performing shops.

And the investment doesn’t stop after the hire. Shane takes time to connect with his team personally:

“I like to walk through the shop and just go talk to a tech about how things are going in their lives. I take a little time, and it does slow down production, but it is important to me to make sure my team is ok and that they don’t need anything.”

Training, Technology, and the Drive to Improve

The best shops never stop learning. As vehicles become more advanced and consumer expectations evolve, staying current is essential. I-70 Auto Service has made that commitment.

“Training and technology are huge. We try to stay on the cutting edge of technology and all the changes happening. Changes are happening more rapidly than ever in our industry. If we don’t keep up, then we will fail our teams and community.”

Tools and technology work best when paired with a team like Shane’s, who are committed to continuous improvement and real results.

Giving Back Locally

Great shops contribute to their communities, and that's a value I-70 Auto Service lives every month. Shane explains how community involvement is prioritized in their shop culture: 

“We try every month to do something for our local community, and a few times a year we go big and do something on a national level. Our entire team loves this and is very involved.”

This kind of community engagement strengthens not just their brand but also their team morale. It builds pride. And when customers see a business giving back, it deepens loyalty and trust.

Advice for Other Shop Owners

Shane’s advice for other shop owners looking to build a successful, award-winning business?

“Invest in your team. I don’t just mean financially, but truly get to know them and their loved ones... Say what you mean and mean what you say... Give back, give back, give back.”

“Make sure you are working on your business to make it the best it can be—try and not work in the day-to-day but focus on how to always be stepping forward and empower your team!”

This perspective aligns directly with AutoVitals' approach: helping shop owners step out of day-to-day operations and lead their business with confidence.

Backed by Tools That Power Success

At AutoVitals, we know that recognition like this is earned by shop owners who lead with heart, invest in their team, and choose tools that deliver real results. From digital vehicle inspections that build transparency and trust to workflow management that improves day-to-day efficiency, we equip shops with everything they need to thrive. We’re honored to be part of I-70 Auto Service’s journey and proud to support shops that never stop striving for better. Congratulations again to the entire team at I-70 Auto Service. Want results like I-70 Auto Service? Schedule your demo today.