The Digital Shop® Blog
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How to Stop Idle Technician Time From Killing Profit
March 26, 2026
Idle technician time is one of the most expensive problems in your shop and can be one of the easiest to miss. It doesn’t always look like a problem..
Why Are Jobs Taking Too Long? Find Bottlenecks Fast
March 20, 2026
Most shop owners know that their team is working hard. So why, when your shop feels busy, is it still difficult to get cars out the door fast enough?..
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Why Isn’t Your ARO Growing? 5 Fixes to Try
February 6, 2026
For many shop owners, average repair order(ARO) feels like a stubborn number. Car count fluctuates, marketing changes, and there may be shifts in..
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How To Turn First-Time Visitors Into Loyal Customers
January 30, 2026
The moment a customer walks through your door, they start evaluating your shop. From the check-in process to how clearly their inspection results are..
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AutoVitals’ 2026 Vision and Product Roadmap
January 23, 2026
AutoVitals kicked off the new year with a webinar outlining its 2026 vision and product roadmap—a transparent, feature-rich overview of what's ahead..
How Often Auto Repair Shops Should Follow Up With Customers
January 22, 2026
The timing of customer follow-ups is critical. Too soon, and it might feel intrusive. Too late, and the opportunity is lost. If you’re just joining..
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How an Auto Repair CRM Boosts Customer Retention in the Slow Season
January 13, 2026
The start of the year often brings slower traffic into many auto repair shops. While this drop in volume might be concerning, it also presents a..
Victory Auto Service Increases ARO Across 28 Locations With AutoVitals
January 6, 2026
As Victory Auto Service & Glass continued to expand across Minnesota, Wisconsin, and Florida, leadership recognized a growing challenge: customer..
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How Auto Shops Can Start Servicing EVs and Hybrids
December 30, 2025
As the number of electric and hybrid vehicles on the road grows, the independent auto repair industry faces a clear choice: adapt or risk falling..
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Auto Shop Strategies to Beat the January Slowdown
December 23, 2025
Every year, January hits, and many auto repair shops feel the slowdown. After the rush of holiday travel and pre-winter inspections, customers pull..