The Digital Shop® Blog
5 Ways to Bring Customers Back Without Discounts
June 24, 2025
Declined or deferred work isn’t failure; it’s fuel for future revenue. Shops that follow up with the right message see more return visits, stronger..
The Ultimate Digital Toolbox for Auto Technicians
June 11, 2025
The role of a technician has expanded far beyond mechanical know-how. Today, auto repair professionals utilize digital tools that simplify..
Top Auto Repair Industry Trends to Watch in 2025
May 28, 2025
As vehicle technology evolves and consumer expectations shift, shop owners need a clear view of what’s next and the confidence to meet it head-on...
Benchmarking Success: How Comparative Analytics Are Changing the Game for Shop Owners
May 22, 2025
What if every week you could know where your shop's performance stands in the market? That's the vision behind Market Genie, a platform designed by..
Advanced Marketing Techniques to Take Your Shop to the Next Level
May 20, 2025
Looking to boost car count and strengthen customer relationships in 2025? You’re not alone—and there’s a lot you can do right now to make it happen...
Silver Lake Auto & Tire Centers Honored with ATI's Humanitarian Award for Community Impact
May 13, 2025
We are thrilled to share that Silver Lake Auto & Tire Centers has been named the recipient of ATI’s 2024 Humanitarian Award, a recognition that goes..
Turn Reviews into Revenue: Why Responding to Google Reviews is a Game-Changer
May 7, 2025
Before choosing an auto repair shop, customers search online and compare. For most, this means checking Google reviews, but it’s not just about the..
Beyond the First Visit: How to Keep Customers Coming Back to Your Auto Shop
April 23, 2025
Acquiring new customers is important - but retaining them is what drives real growth. The first time a customer visits your shop, it’s your chance to..
The Blueprint for Growth: Business Management Best Practices from the Front Lines
April 16, 2025
In Episode 193 of Digital Shop Talk Radio, Bob Conant, owner of Bob Kaiser’s Repair in Hilton, New York, and Jimmy Lea of the Institute for..
5 Essential Strategies to Improve Service Bay Communication and Workflow
April 10, 2025
Whether it's miscommunication between advisors and techs or unclear workflow expectations, a lack of clear communication and coordination can derail..