If you’ve been running an independent auto shop for a while, you probably pride yourself on offering comprehensive solutions to any problem your customers may have. But sometimes, the issues with a client’s vehicle go beyond what they actually know — and more than a simple tune-up would be able to fix.
Because of that, it’s crucial that you provide complete inspections for every customer. That may sound like a great deal of extra work, but it doesn’t have to be—not when you use a well-thought-out inspection checklist, at least.
Keep reading for more info on the importance of using a multi-point inspection checklist and an overview of the items your checklist should include.
In many cases (perhaps most cases), the people bringing their vehicles into your shop will only have one or two issues they’d like you to resolve.
Sometimes, they really are only dealing with these problems. But that’s not always true — in some situations, your customers’ vehicles may have developed issues they don’t yet know about.
By following a multi-point inspection checklist, you can:
Focusing on multi-point inspections is a fantastic way to keep your customers happy while creating new sources of income for your shop.
But there’s a catch: when offering this service, ensure your multi-point inspection checklist includes all the points relevant to your clients’ needs. A good checklist can practically eliminate your risk of missing crucial steps in the inspection process.
It practically goes without saying — the more money your shop can bring in, the better. With that in mind, there’s no way you’d willingly pass up a chance to increase your revenue while doing right by your customers. Inspection checklists are all about helping you find extra maintenance items. Fixing these problems will naturally make your existing repair jobs more lucrative.
Everyone wants to know that their auto shop of choice is looking out for their well-being, and thorough inspection checklists don’t just support your bottom line. They also give your customers the assurance that comes with knowing their mechanics have fixed all the issues they could find.
At this point, you’re well aware of the crucial role multi-point inspection checklists play in independent auto shops like yours. That means you’re prepared to take the next step: putting together a checklist of your own.
Be sure to include the following items on your shop’s inspection checklist:
When your shop puts these 26 inspection items into action, you’ll be capable of providing the most thorough service in the area. That said, the way your mechanics complete their checklists matters, too. Paper checklists require techs to juggle pens and papers, are prone to human error, and might require manual re-entry into the computer, costing them valuable time in the shop.
Instead of relying on failable manual checklists, consider giving AutoVitals a try! AutoVitals’ Digital Vehicle Inspection software will guide your techs through the action items they need to check on each vehicle. On top of that, you’ll be able to let customers know about issues with their cars and get their permission for extra repairs via text. If you’d like to add AutoVitals software to your shop’s workflow, set up a demo today.