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The Digital Shop® Blog

The Processes You Need to go Fully Paperless

July 13, 2020

Customers stepping up to the service counter at Downtown Automotive, in Nelson, British Columbia, are in for a pleasant surprise. Earlier this..

Driving Growth With Consistency in the Auto Repair Shop

July 6, 2020

In this week's blog post, here's what you'll learn: Why consistency matters to the motorist The tools Marc Arnold and Greg Masewic use to ensure..

7 Simple Steps to a Successful Repair Shop Meeting

June 30, 2020

The value of a good shop meeting 7 easy steps to run a good huddle Inspiring others at The Digital Shop Conference 2020 Using data in meetings to..

Three Reasons Workflow Management Matters at Your Auto Repair Shop

June 18, 2020

Taking the time to prioritize workflow Leadership techniques for staff buy-in 3 reasons workflow takes precedence in the shop ..

4 Ways to Add Value to Your Digital Vehicle Inspections (DVI)

June 9, 2020

Getting the team on the same page Equipping staff with the tools needed to succeed Personal touches pay off with customers Perfecting the..

Turning Knowledge into a Multi-Million Dollar Business

June 1, 2020

How a car loan became a $2 million business The role data plays in success The "Emergency Car Count Button"  With COVID, looking at growth in a..

6 Things to Consider Before Opening Another Location

May 26, 2020

Decades in the making 6 deal-breakers to think about when considering expansion Embracing the community pays dividends How to use technology to..

Letting Pictures Do The Selling For You

May 19, 2020

The DVI moment of truth  Giving them reasons to buy Relationships pave the way to long-term success Consistent inspections produce better results

Creating Repair Technician Buy-in Using Data

May 12, 2020

Technicians are an essential part of any repair shop, but sometimes it can be challenging to get them to buy-in to changes. Recently, The Digital..

Customers Buy Trust, Not Parts: Why Your SA Matters

May 7, 2020

Finding the right Service Advisor Training your staff to hit high marks Shifting of responsibility to your team Measuring success and mitigating..