Service reminders are nothing new in the auto repair industry — or anywhere else, for that matter. Sometimes clients forget about their upcoming appointments, and a reminder is all it takes to win their business.
But it’s not enough for service reminders to simply exist – they need to be convenient for your customer, too. Since the COVID-19 pandemic, businesses have found that customer service is more important than ever in maintaining loyalty. About 97% of people shopping for products online have bailed on a planned purchase over a lack of convenience.
Service reminders are an easy way to reduce appointment no-shows while enhancing your customer experience. Keep reading to learn four effective ways to simplify your shop’s service reminders.
Convenience is crucial in today’s auto repair market, and the best way to make life simple for your clientele is to embrace the technology they prefer. Before choosing a service reminder method for your auto shop, make sure you’re meeting customers where they are – in other words, adapting to their communication method of choice.
In the past, your shop may have relied on “traditional” reminder methods, like sending notices in the mail or making phone calls to remind people of upcoming appointments. However, these days, people use computers and smart devices constantly. Sending reminders to these devices is often the best way to reach them.
Technology can simplify the process for you, too! With the right service reminder software, you can automate most of the process instead of sending out reminders manually.
Once you’ve decided to use technology-based reminders for upcoming auto shop appointments, the next question is obvious: What form should your reminders take?
SMS text messages are one of today’s most popular appointment reminder methods, and there’s no shortage of reasons why that’s the case.
When you choose text reminders for auto shop appointments, you’ll benefit from:
Considering the data listed above, it may seem like text messages are the clear answer for sending out appointment reminders for your auto shop. That said, you might also want to think about adding email reminders to your workflow.
When done right, email appointment reminders can:
Whether you choose texting, email, or a combination of both for your auto shop appointment reminders, it can be challenging to implement without a reliable system in place.
You shouldn’t try to handle the job of reminding customers on your own. When you’re already busy running an independent auto shop, manually staying up-to-date on every scheduled appointment would be nearly impossible.
Instead, it’s best to automate your appointment reminders. By choosing an automated appointment reminder system for your shop, you’ll:
No matter what kind of automated service reminders your shop needs, AutoVitals can handle the job. AutoVitals is proud to offer automated customer communication and many other auto shop solutions, including workflow management, digital vehicle inspections, web design, and more.
Take the first step towards keeping customers in the loop about their upcoming appointments. Set up an AutoVitals demo today!