The Digital Shop® Blog

Top Auto Repair Industry Trends to Watch in 2025

Written by AutoVitals | May 28, 2025 4:00:00 PM

As vehicle technology evolves and consumer expectations shift, shop owners need a clear view of what’s next and the confidence to meet it head-on. With 2025 already well underway, now is the time to assess how your shop is keeping pace.  Let’s explore the top auto repair trends shaping 2025 and what they mean for forward-thinking top shops. 

The Rise of Electric Vehicle (EV) Repairs

EVs have become mainstream and they’re reshaping shop operations. By 2025, electric vehicles will represent a growing share of vehicles on the road, creating new opportunities for shops to grow. Shop owners should prepare for increased demand in battery diagnostics, high-voltage safety, and invest in specialized equipment.

EV service is a different game but with the right tools and training, shops can gain a serious competitive advantage. Don’t wait. Start preparing now to confidently service the next generation of vehicles and future-proof your business.

The Growth of Digital Vehicle Inspections (DVI) 

At AutoVitals, we’ve seen how Digital Vehicle Inspections improve transparency and build customer trust. DVIs help shops increase average repair orders and create a more consistent inspection process across technicians.

A strong DVI process supports:

  • Clear communication with customers
  • More approved work per visit
  • A higher-quality, professional experience

Shops that invest in industry-leading DVIs are creating a foundation for long-term growth.

How AI Is Accelerating Shop Performance

AI is actively transforming how top shops operate by streamlining communication and uncovering hidden opportunities. 

Here’s how AI is helping shops stay ahead:

  • Automated follow-ups and review responses that save time and keep your online reputation strong
  • Faster customer communication through smart message routing and status updates
  • Predictive maintenance insights that help advisors recommend services before issues arise

When paired with the right tools, AI helps your team stay more responsive, proactive, and profitable.

Customer Expectations for Convenience and Digital Engagement

Today’s customers expect a seamless experience from scheduling to updates to final payment. In this new era, digital convenience is what defines loyalty.

That includes:

  • Online appointment scheduling 
  • Vehicle status updates via text or email
  • Digital estimates and approvals that save time

These features are the new norm. Shops that deliver will deepen customer trust and outpace the competition.

At AutoVitals, we help shops meet these expectations with tools built for modern engagement because convenience drives connection, and connection drives repeat business.

The Impact of Sustainability and Green Auto Repair Practices

Eco-conscious drivers are looking for shops that align with their values, and top shops are responding. Sustainable practices are good for the planet and good for your brand.

Shops are making changes like:

  • Using eco-friendly fluids and responsible disposal methods
  • Installing solar panels and energy-efficient equipment
  • Going paperless with platforms like AutoVitals

Sustainability reflects a commitment to quality and modern business practices. It shows your shop is focused on long-term performance for your customers, your team, and your operations.

Advancements in ADAS and Calibration Services

Modern vehicles rely on Advanced Driver Assistance Systems (ADAS), and those systems demand precise calibration after repairs. This service will be essential if it isn’t already. 

Here’s why:

  • ADAS-equipped vehicles are quickly becoming the standard
  • Improper calibration poses real safety and liability risks
  • In-house calibration reduces sublet costs and speeds up service

Investing in ADAS tools and training is one of the most profitable and critical moves your shop can make. It positions you to deliver safer outcomes, higher margins, and greater trust.

Preparing for the Future of Auto Repair

Auto repair in 2025 is already faster, smarter, and more connected than ever. From EVs and AI to sustainability and digital convenience, the trends shaping our industry are here to stay.

At AutoVitals, we provide shops with the tools and support to help them lead. Our solutions are built for where the industry is going, not just where it’s been. Schedule a demo to see how we’re empowering shops to thrive in 2025 and beyond.